While we always try to get it right sometimes this is not the case. So, if you have questions or a compliant about the service you have received, you can contact us. We will look into your concerns and get back to you within 10 working days.
Complaints Process
Raise an issue with one of our clinicians
Raising Concerns With Us
What you should do first?
As a first step, contact the clinician you have been dealing with and explain your concerns. That clinician will try to resolve the matter with you. If they cant, they may refer your concerns to their Supplier or other appropriate agency.
What do I do if I have a question?
If you have a query, you can contact us and we will discuss this with you.
How do I send a compliant?
You can write to NCP Services with the details of your complaint, or email, to discuss your concerns. Contact us by:
Post: PO Box 13, Rangiora 7440
Email: admin@ncpservices.co.nz
Please also provider a short, clear description of the reasons for your complaint together with any relevant supporting documents.
Next Steps
If you have sent us a complaint and given us an email address, we will send you an email confirming we have received your complaint. Otherwise we will write to you acknowledging your complaint.
We will look into your complaint and contact you to work through the issue. You should expect a response from us within 15 working days. If we need to take longer because, for example, we need to get additional information or it is a detailed matter, we will let you know.
What should I do if I am not satisfied with the outcome of the complaint?
You have the right to raise your concerns with the clinicians professional body, contracting agency (such as ACC), or the HDC. You will likely be asked if you have first tried to resolve the matter directly, and any agency will also consider whether you have any other remedy available.
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